Effective Date:Â April 17, 2025
At Epoframes, we take great pride in delivering high-quality custom products. Because each piece is made to order and personalized, we follow a specific returns policy to ensure clarity and fairness.
Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is damaged, defective, or you received the wrong product.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We’ll be happy to send a replacement or issue a refund.
📧 Contact: [[email protected]]
📸 Don’t forget to include a photo of the damaged item and your order number for faster assistance.
If approved for a refund, it will be processed to your original payment method within 5–7 business days.
Please note: Refunds may take a few additional days to appear on your bank or credit card statement depending on your provider.
Orders can only be canceled within 1 hour of purchase. After that, your product may already be in production and cannot be canceled or refunded.
If your order hasn’t arrived after the expected delivery time, contact us and we’ll work with the shipping provider to resolve the issue.
We’re here to help — if you ever have a concern about your order, just reach out.
Thank you for choosing Epoframes to capture your memories!
